Our follower Sam, is a typical family man aiming to improve his future potential customers. He is thirtysomething and married with two young kids. He copes with his family in leased holiday accommodation with the local council assigned housing organization. He works full time 9-5 with the neighborhood council as a human resources policeman and is also a part-time mature pupil researching Organization Monitoring 2 evenings per week.
Sam goes to nearly every residence video game as well as around 5 away games per season, but he is not a season ticket holder. He cant manage the one-off price and does not know regarding the budget plan settlement terms. He generally satisfies a close friend at a local club before home games, as he believes it is too expensive to drink and eat in the arena.
Sam has a ‘Citizens and Supporters’ smart card provided by the neighborhood football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a shut bag, a payment center that is only legitimate in the stadium and the club’s retail electrical outlets (a shut handbag had as well as operated by or in support of the club can produce numerous hundreds of pounds in added income as well as effectiveness gains).
The ‘Residents as well as Advocates’ smart card likewise permits settlement by Europay/ MasterCard/ Visa (EMV) and is Local Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transportation Standards Organisation (ITSO) certified. This means that it can be made use of to get to council supplied solutions and also on neighborhood transport. The card has actually also been created as well as inscribed according to the arising Specifications for Smart Card Technology in Stadia.
MONDAY
Sam visit to the club’s website as well as checks the components for the coming month. He determines to acquire two tickets for tomorrow evenings mug game, when he will certainly take a friend from work that has never ever been before. Sam merely enters his ‘Residents and Fans’ smart card number right into the acquisition screen. He picks to pay for the ticket with the EMV settlement. When the acquisition is complete Sam inspect his Loyalty factors balance and also it has boosted by 200 (100 per ticket) He chooses the ‘print at home’ choice, prints both barcoded tickets and then sets off for job.
The bus gets here. Sam gets on and presents his ‘Residents and also Supporters’ card, which stores his ITSO certified regular monthly bus ticket to the viewers.
At the workplace Sam uses his ‘Homeowners and also Fans’ smart card at the office building gain access to control visitor. This allows him to open the major entry door. Due to the fact that the card additionally functions as Sam’s team pass it also has his picture and gives him access to his workplace as well as various other relevant locations in the structure. At lunch break Sam is busy so he chooses to eat at the personnel restaurant. A lot of personnel have council issued cards for Accessibility ID and to pay for food however Sam’s can use his ‘Locals and also Supporters’ card in all council team dining establishments. Nevertheless, the e-purse utilized in council dining establishments does not allow Sam to accru factors, unlike the various other e-purse additionally on the card.
At 17:00 Sam leaves the workplace as well as travels residence on the bus once again utilizing his ‘Residents and also Fans’ card, which stores his ITSO compliant monthly bus ticket.
Monday is one of both nights a week that Sam goes to a part-time training course held at the football club meeting centre.
Sam drives to the stadium as well as offers his ‘Citizens as well as Advocates’ smart card to the car parking obstacle. This opens up as the CRM system informs it that Sam is Studying tonight so is entitled to totally free car park. When the nights research mores than Sam leaves the parking lot using the ‘Homeowners as well as Advocates’ card to open the exit obstacle.
When Sam gets home he inspects his Loyalty Factors balance once again as well as sees that he obtained 50 factor for going to college, as is part of a neighborhood ‘Self Development’ programme run by the council and also supported by neighborhood services.
Variety of uses the ‘Homeowners and also Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his common routine using the ‘Residents and Fans’ smart card on the bus and also to access his office complex. At lunch time he enters to the local library as well as obtains a publication associating with his Service Management training course. He utilizes the self-service desk and provides the ‘Citizens as well as Fans’ smart card to sign up the car loan of the books, as the card additionally functions as a library card.
Sam makes a decision to go straight to the football club from the workplace and meets his buddy outside the arena. Sam knows that he has neglected his ticket, however is not worried as he just goes to the club store where they read his card and also verify he was issued with a legitimate ticket. They after that validate the access control system to accept the card. (In reality Sam did not need to do this as when he made use of the card to smart watch ID himself on-line the previous day when buying the tickets, the card as well as the barcoded ticket were immediately contributed to the gain access to control system as valid for entrance for this video game. The system nonetheless would only accept the first type i.e. card or ticket for access, when one form had been used the 2nd would be instantly rendered void this is for protection as well as income defense objectives.).
Sam’s good friend shows up and also they both go into the stadium Sam with the ‘Homeowners as well as Advocates’ smart card as well as his buddy with his own barcoded ticket. In the arena Sam and good friend both get a beverage and something to consume. As Sam has the ‘Locals and Supporters’ smart card he goes straight to the cashless settlement line up which is shorter than the cash queue. To increase take-up of the new ‘Homeowners and also Advocates’ card there is a discount rate on all products when paying with the pre pay e-purse. Sam pays making use of the closed e-purse and also he is offered quicker than his buddy who is paying with money. Sam additionally saves cash. Sam after that obtains a text message from the football club Occasions Group thanking him for going into the arena early and supplies him a BOGOFF (Buy One Obtain One Free of cost) deal on the brand-new line in pasties from a local bakers if he uses his closed e-purse for repayment.
Sam as well as pal view the very first fifty percent throughout which Sam tops up his e-purse on his ‘Locals and also Supporters” smart card by sms message Then at half time he benefits from the BOGOFF deal.
After the suit good friend Sam utilizes his ‘Residents and also Fans’ smart card for the bus journey home. At home Sam checks his loyalty account and also sees a total amount of 125 brand-new points from his purchases as well as due to the fact that he got in the stadium early.
Variety of uses the ‘Residents and also Supporters’ card. (10 ).
Week in the Life of a Football Fan with a Local’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his common routine into work using the ‘Locals and also Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 1 60 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.